FREQUENTLY ASKED QUESTIONS

Welcome to our FAQs Page where we answer the most commonly asked questions from our customers. If this page doesn't answer your queries, then please head to the Contact Us page where you can get in touch.

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WHAT IS MAJIC?

Majic is a high-protein dessert brand making cookie dough tubs designed to taste like real dessert, but with better nutrition, ingredients and benefits. Our cookie dough is high in protein, high in fibre, and lower in sugar, so you can finally have the dessert without feeling like you’ve ruined your diet.

IS MAJIC SAFE TO EAT RAW?

Yes. Majic cookie dough is made to be eaten straight from the tub. Unlike traditional cookie dough, our recipe does not contain raw egg and is designed to be enjoyed as a ready-to-eat dessert.

DO I HAVE TO BAKE IT?

Nope, Majic is designed to be eaten chilled straight from the tub.

Some customers also like to:

  • microwave it briefly for a warm dessert
  • freeze it for an ice-cream-style texture
  • add it to yoghurt or oats

Totally up to you.

WHAT MAKES MAJIC DIFFERENT TO PROTEIN SNACKS?

Most protein snacks taste like protein snacks.

Majic was built around one simple idea:

What if protein actually tasted like dessert?

Our products are designed to recreate nostalgic dessert flavours while still delivering strong macros.

HOW LONG WILL MY PRODUCTS LAST?

Majic should be stored in the fridge and lasts 9 Days from delivery. You can freeze you Majic up to 6 months and defrost by allowing to thaw in the fridge overnight at room temperature for

HOW CAN I SEE PRODUCT MACROS?

Scan the QR code inside your Majic Box which will take you to our Macros, Ingredients and Allergens page, or simply visit this page from our website to view all our products and their nutritional information.

CAN I SWAP A FLAVOUR?

Our boxes are fixed to allow for a smooth production and packing process. However, if you leave an order note we may be able to accommodate a swap if we have spare stock - we will always try our best to give you your favourite Majic flavours!

HOW LONG UNTIL I RECEIVE MY ORDER?

We ship UK wide including the channel islands and Northern Ireland via Royal Mail tracked 24. We quote 5-7 working days from order placement to receiving your order. However we aim to deliver as soon as possible. Bank holidays and public holidays may affect delivery times as well as periods of high demand. Please keep an eye out for any emails and delivery updates on our social media pages.


Unfortunately we cannot accept responsibility for refused & uncollected parcels once they have left our facility, as well as incorrect addresses. However, please do get in touch with us if you have a delivery issue and we can try and resolve it.

We encourage all customers to check tracking via the Royal Mail app or website to ensure they are in for delivery or have suitable safe places to receive their Majic.

DO YOU ACCEPT RETURNS?

We do not accept returns on any of our products as all of our products are made fresh by hand to order. If you have any issues with your order, please get in touch via the contact us section on our website or drop us a message on Instagram and we will be happy to help.

CAN I CANCEL MY ORDER?

To cancel and refund your order, you must inform us of your cancellation request within 24 hours of your order. This will incur a £1.99 preparation fee which will be taken off the total refund value.

Orders Cancelled after 24hours cannot be refunded.

MY PRODUCTS ARE DAMAGED, WHAT DO I DO?

We do our very best to ensure every Majic box is quality checked and packaged carefully by hand. We hold no responsibility for orders that arrive damaged in any way during transit. To resolve this issue as quickly as possible, please reach out to the courier directly (Royal Mail). If you still need further assistance, use the Contact Us page to get in touch.

ARE YOUR PRODUCTS VEGETARIAN OR SUITABLE FOR HALAL OR KOSHER DIETS?

Yes all of our products are vegetarian.

Our ingredients are also suitable for those following halal and kosher diets .

DO YOU CATER FOR ALLERGIES?

We do not cater for allergies on our menu. Please check the product pages and nutritional info for allergen info before ordering.

We are in the process of perfecting a more inclusive range of products so everyone can taste the Majic.

Sign up to our mailing list (bottom of this page) and follow us on instagram @majicprotein to be the first to know when they hit our store!

CLOTHING SHIPPING POLICY

Shipping takes approximately 7-12 days.

All Majic clothing is shipped separately to Majic Protein orders. If you wish to combine items from both the MJC collections and the Majic Protein menu in your order, please note these will be shipped separately and arrive at different times.

CLOTHING AFTERCARE

To prevent your MJC garment from shrinking or fading, please wash inside out with similar colours. Cold wash or wash at a maximum temperature of 30 degrees and do not tumble dry, or dry with high heat. Handwash is recommended. Do not iron directly over the printed parts of the garment. Refer to the hang tag on each garment for aftercare instructions.